End of the day & operator problems

Well the day is over , and there were no major problems . But i've got a question : if an operator gets a complaint should the customer have to come in to a depot or 1234 market and have to give an interview of the complaint or incident ? I'll get more into why later on . well i'm off now to bed my run starts at 5:45 so I have to be up 4:30 . Next time the adventures of drving a bus at septa .